International Shipping

Shipping Charges

We ship internationally! Shipping rates vary according to quantity of order and shipping location. Please contact us at +65-6858 5052 or email: admin@crimsonearth.com to find out the details.

Order Processing & Delivery Times

Order processing times vary by product. Products marked as "In Stock" are readily accessible to and Products marked as "Available" are accessible via our Distribution network of publishers or maufacturers.

Processing your order

If an order contains items with short order processing times (e.g. 1-2 business days) and longer processing times (e.g. 5-7 working days). If situations permit, at our discretion, items may be dispatched separately as they arrive.

Shipping your order

Once items have been dispatched, typical dispatch durations are as follows.

2-5 working days: For local titles.

5-10 working days: For titles from regional and remote locations.

Returns

Please choose your products carefully as we are unable to accept change of mind returns or exchanges.

Damaged, Faulty or Incorrectly Described Items

If the products you receive are damaged or faulty, we will be happy to exchange the items or offer you a full refund. Please notify us immediately of the fault.

To assist us with a speedy resolution, please keep the box, packing materials and damaged item for our inspection.

We will make every effort to process replacements for damaged/faulty/incorrect items within 7 business days of receipt of the returned goods. The processing time for refunds is within 30 days of receipt of the returned goods.

Refunds will only be made against the original credit/debit card used. Please note that any credit to your card account may not appear on your credit card statement until a future billing cycle, depending on your card issuer’s procedures.

Please read our Terms and Conditions for more information on returns and replacements.